Call Us At:

800-795-0555 or 811


You can also file your locate requests 24/7 using our ITIC system by clicking the appropriate link on the home page!

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Click here to see a calendar of upcoming classes and events for NDOC. Just click on the date!

Digging Deeper: NDOC


ITIC: An Online Ticketing System

By: Lareina Taing- Marketing Communications Specialist

 

North Dakota One Call (NDOC) users have access to a web-based ticketing system called ITIC Online Ticket Entry to file locate requests. More excavators are choosing to use the web instead of the phone to file tickets, so ITIC has become the preferred method to submit locate requests. When using ITIC, you receive an emailed copy of your completed locate request, along with a list of member utilities notified in your excavation area. Users both increase efficiency and save time when they take advantage of this easy-to-use software. Let’s take a look at some important features of ITIC.

 

Important features of ITIC include:

  • Usability: ITIC is very easy to navigate. Drop down and fill-in fields guide users through the entry of all necessary details.

 

 

  • Interactive Mapping: Enter an address, intersection, or other details to access multiple map views of the proposed excavation area. Handy tools identify map features, measure distance between points, and add placemarks, which aid with the mapping process. 

 

 

  • User-Created Profiles: Create templates that auto-fill data fields to save time when filing multiple locate requests of a similar nature, or in a similar area.

 

 

  • Helpful Support System: Click Live Help Chat during normal business hours to reach center staff with your inquiries. Additional resources include customized training materials, such as detailed user manuals, online tutorial videos, and direct training sessions. 

 

 

More benefits of ITIC:

  • File locate requests anywhere you have an internet connection.
  • ITIC is web-based - no software to download to your computer.
  • The speed you type is the speed you can process your locate request.
  • Process nearly any type of ticket available over the phone.
  • View and print tickets all day, every day.

 

NDOC is happy to answer any questions you may have about ITIC. Feel free to call us at 877-879-0711. Click here to file an online locate request today!

 

Click here for additional training resources.

NDOC at the NRASP Conference

By: Lareina Taing- Marketing Communications Specialist

 

 

The Northern Region Association of Safety Professionals (NRASP) Annual Safety Conference is an educational event that focuses on workplace safety practices. Attendees can listen to keynote speakers, attend breakout sessions, and explore the exhibit floor during the conference. North Dakota One Call (NDOC) strives to spread the message of safe digging throughout North Dakota, so participating in this conference was an ideal collaboration. NDOC has participated in the NRASP Conference for four consecutive years and uses the opportunity to promote the “call or click before you dig” message to safety professionals throughout the state. 

 

 

Ryan Schmaltz, OCC Director of Education and Public Relations for NDOC, was on hand for his third conference, passing out promotional items and answering questions. He believes that attending safety events such as this one are “beneficial because attendees get a chance to see what different industry safety concerns are. They can then take that information back to their companies to implement and possibly halt safety issues before they arise.”

 

The NRASP has a core mission “to enhance the development of safety, health, and environmental professionals.”1 Established on March 25, 1997, the NRASP is a member-run non-profit volunteer organization. Professionals from all industries who share a common goal and passion for promoting workplace safety and health encompass the group. The organization works to create networking opportunities, share best practices, and to remain updated in an ever-changing regulatory environment.

 

Ryan described the event as “very well attended.” His goals for the 2016 conference? “I’m hoping they take away the fact that ‘calling or clicking’ before they dig is essential for their employee’s safety.” He mentioned that this year, he had some great discussions with a few companies about the NDOC online ticketing system. “A couple of the companies work in both Minnesota and North Dakota and have expressed that they love the new changes with ITIC Next Gen and can’t wait until it’s incorporated in North Dakota,” Ryan said.

 

If given the opportunity to visit an NDOC booth at a conference or expo, talk to us! We want to know your thoughts on how we can improve NDOC to better serve you. Ask any questions you may have about damage prevention and learn about important steps you should take to dig safely. NDOC takes pride in spreading the 811 message and is continuously evolving to reach our goal of widespread excavation safety!

 

 

Source1: NRASP website. Click here for more information.

 

Click here for the NDOC event calendar!

The NDOC Truck: A Traveling Billboard

By: Lareina Taing- Marketing Communications Specialist

 

As the underground utility damage prevention industry expands, the 811 message spreads. North Dakota One Call (NDOC) is the statewide One Call notification system that has been established to inform all North Dakota underground facility operators of intended excavation. NDOC takes pride in spreading the 811 message and is continuously evolving to reach their goal of widespread excavation safety.

           

Print and online forms of media were avenues of promotion that successfully spread this important message to the general public. In years past, NDOC invested over $15,000 per year in billboard advertising. In an August 2014 board meeting, the idea for a vehicle wrap was presented to act as a traveling billboard for the company. The wrapped vehicle would serve as a promotional tool for NDOC and ITIC, a web-based software designed to streamline the online ticketing process. An idea was planted and the planning process began.

 

The different factors involved in the planning process included:

  • Brand of the vehicle
  • Type of vehicle: Car vs. SUV vs. Truck
  • Designing a vehicle wrap
  • Leasing vs. Buying
  • Fuel, Insurance, Maintenance, and Accessory expenses
  • Code of Conduct and a Board Agreement/ Memorandum

 

Preliminary Designs

 

 

 

 

Ryan Schmaltz is the OCC Director of Education and Public Relations for NDOC, in addition to being the sole operator of the NDOC truck. In a brief interview with Ryan, he shared his insight about the story of the truck and what’s in store for future endeavors.

 

Can you provide any background information about your role with OCC/NDOC and how you were involved with the planning process for the NDOC truck?

“My role with OCC/NDOC is the Director of Education and Public Relations. The truck came about when the NDOC board was looking for new ways of spreading the 811 message. In my position, I spend a lot of time on the road, so we thought that a vehicle wrapped in graphics would be a great way to grab people’s attention. I was very involved with the planning process. I test drove some different vehicles, worked with OCC Creative on graphic mock ups, and figuring out what the monthly/yearly cost would be to operate and maintain a promotional vehicle.”

 

How is the truck being used currently as a promotional tool?

“I use the truck as a promotional tool a couple ways:

Traveling around to different events, so the truck can get exposure while on the road and in different cities around North Dakota.
Using the truck in different advertising (ex – ND One Call Handbook)

We are going to be starting a social media campaign soon where people can post if they spot the truck around the state and can get a NDOC trinket by talking about it.”

 

How has the truck helped you spread the 811 message to people who are unfamiliar to the industry?

“I believe that the truck helps to spread the 811/ITIC (online ticketing) message by acting as a moving billboard. With the attention grabbing graphics, it’s very hard to miss and it really draws eyes towards it. Since there are large 811 and ITIC logos around the truck, it makes people ask the question of “What is 811?” or comment “I’ve seen 811 before”, and they will be able to recall the number the next time they are doing any digging.”

 

Do you have any interesting stories from traveling with the truck?

“I’ve had some different [member] utilities that I will pass or that pass me and will then speed up/slow down so they can check out the truck and give a friendly wave. I’ve also had many people comment on how bright and eye catching it is. It grabs people’s attention. With the grass images on the hood and sides, it also gives the truck a “hunting” themed look. I’ve heard that a couple times as well!”

 

 

Do you have any future plans involving the truck thus far?

“The only future plan I have is to conduct some type of social media campaign. I’m starting to get into my busy travel season, so we would have people take pictures of the truck and send them in or mention on Facebook when they see the truck. We would then send them a promo item (coffee mug, cutting board, etc.) as a prize. We’ve still need to plan out all the details.”

 

 

The North Dakota Board decided on a Ford F-150 pickup truck as the vehicle to represent NDOC. Behold, the final product: 

 

 

*Ryan Schmaltz with the NDOC truck

 

 

*811 Hitch Cover

 

Preserving Nature

By: Lareina Taing- Marketing Communications Specialist

 

As one of 30 states that have a state-level nature preserve or natural area protection program, North Dakota is home to beautiful wildflowers, native wildlife, and natural habitats. The state currently possesses five designated state nature reserves for the protection of its unique natural features. Preserving the original character of these areas has become more crucial than ever before. As North Dakota’s population has grown and available land has decreased, increasing numbers of the utility lines that support the state’s quality of life have been placed underground. These underground utility lines include electric, cable, gas, oil, steam, water, sewer, and more. Damaging these utility lines while excavating can alter North Dakota’s natural beauty, cause serious injuries, or disrupt service to thousands of people.

 

Gunlogson State Nature Preserve - Photo Credit: http://www.parkrec.nd.gov/naturepreserves/gsnp/gsnp.html

 

Head of Mountain State Nature Preserve - Photo Credit: http://www.parkrec.nd.gov/naturepreserves/hmsnp/hmsnp.html

 

Missouri River State Natural Area - Photo Credit: http://www.parkrec.nd.gov/naturepreserves/mrna/mrna.html

 

North Dakota Dig Law 49-23-04 states:

1. Except in an emergency, an excavator shall contact the notification center and provide an excavation or location notice at least forty-eight hours before beginning any excavation, excluding Saturdays, Sundays, and holidays, unless otherwise agreed to between the excavator and operator. If an operator determines more time is necessary for location, the operator may request a twenty-four-hour extension of the excavation or location notice by notifying the notification center. The notification center shall notify the excavator of the extension. An excavation begins the first time excavation occurs in an area that was not previously identified by the excavator in an excavation notice.

 

The full legislative document can be found here.

 

Please note that new changes have been made to the North Dakota Digging Laws. A condensed version of the new changes can be found here.

 

The good news is that preventing underground utility damage is easy. Just a few simple steps need be taken to prevent dangerous incidents caused by unsafe digging.

  1. Identify your digging zone, as well as location details. It is recommended to mark the excavation zone with white flags or paint.
  2. Call 8-1-1 at least 48 hours before the excavation. *This does not include the day that you call.
  3. Wait until all underground utilities are marked.
  4. Maintain these marks to ensure accuracy.
  5. Determine the exact location of the utility lines by hand digging.
  6. Dig safely using proven excavating methods. Different colors of paint and/or flag markings signify different utilities. This chart below explains the color code:

 

Different colors of paint and/or flag markings signify different utilities. This chart below explains the color code:

 

 

If you are an occasional excavator or homeowner, refer to this link for more specific information.

 

If you are a professional excavator, refer to this link for more specific information.

 

Note: Privately or customer-owned facilities (Ex. underground sprinkler systems, power to garages, additional phone lines, etc.) will not be notified or marked by North Dakota One Call. When a property owner or tenant has any type of private underground facility, they are responsible for locating those facilities, or have the option to hire a private locator to find these private utility lines.

 

For more information about customer-owned facilities, please refer to the North Dakota One Call Excavator Handbook here.

 

Calling 8-1-1 is designed to streamline the digging process. You may also submit an online digging request on a computer or through your mobile device. It’s easy!

 

Know what’s below. Protect the environment. Calling before you dig can prevent disaster!

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