Call Us At:

800-795-0555 or 811


You can also file your locate requests 24/7 using our ITIC system by clicking the appropriate link on the home page!

Training Class?


Click here to see a calendar of upcoming classes and events for NDOC. Just click on the date!

Digging Deeper: NDOC


Visit NDOC at the 2018 ND State Fair

By: Lareina Taing, Marketing Communications Specialist

 

Planning on visiting the North Dakota State Fair this year? While you are getting your fix of fried food and amusement rides at the fair, make sure to stop by and visit North Dakota One Call (NDOC) during the “811 Day at the Fair” event on July 27th! As one of North Dakota’s largest statewide events, the state fair is an ideal place to reach out to attendees and talk about the damage prevention message. This year, the NDOC 811 Truck, 811 Bike, and newly-unveiled 811 Trike will be on display! Stop by the Festival Tent, location #19 on the fairgrounds map to see these 811 vehicles in person! You might just walk away with some fun giveaways!

 

If you miss the “811 Day at the Fair” event, the 811 vehicles will make a special appearance at the Bismarck Lark’s baseball game on July 28th. NDOC is also partnering with the Larks to host an “811 Day at the Ballpark” event! The first 100 participants who file a locate ticket with NDOC are eligible to receive two free tickets to the baseball game on August 11th, 2018 by taking their locate ticket to the Larks front office or by submitting their information online. The promotion is called “Dig for Cash”, and every submission is automatically entered for the chance to dig for $5,000 in cash on the field during the game. If you have filed a locate ticket with NDOC, click here to receive your two free tickets!

 

NDOC 811 Truck

 

811 Bike

811 Trike

Fun Facts About the ND State Fair1


Numerous fairs and fair associations were authorized by the State Legislature to sponsor a state fair. Beginning in 1905, a state fair was held in Grand Forks in odd numbered years (sponsored by the North Dakota State Fair Association for Grand Forks) and in Fargo in even numbered years (sponsored by the North Dakota State Fair Association for Fargo). The Grand Forks and Fargo Fair Associations were abolished with the creation of the overarching State Fair Association (SFA) in 1965.

The SFA was created with exclusive rights to hold the North Dakota State Fair. The SFA is headquartered at the State Fair Grounds in Minot and sponsors an annual state fair to exhibit and promote North Dakota’s agricultural, horticultural, industrial, mechanical, mining, poultry, and stockbreeding products and resources. A variety of entertainment and other attractions have also been provided for fair visitors. In 2017, 299,077 guests attended the North Dakota State Fair!

 

Help us protect the integrity of our underground infrastructure by taking the precautionary step of filing a locate request before starting any excavation. We understand that life gets busy, so NDOC has streamlined the filing process for you. ITIC Lite is a simplified online ticketing system that allows homeowners or occasional excavators to quickly and efficiently file a notification ticket. NDOC provides this free and easy-to-use service to help you excavate safely. Remember, for all projects big and small, file your request 48 hours in advance, excluding weekends and holidays, before you begin work.

 

Feel free to ask any questions you may have about damage prevention and learn about the important steps you should take to prevent damage to buried utilities. Talk to us! We want to know your thoughts about how we can improve NDOC to better serve you. Stop by the Festival Tent at the state fair to learn more about the safe digging process!

 

Source1: State Historical Society of ND. For more information, click here.

Why Are There Flags and Paint Marks in My Yard?

By: Lareina Taing, Marketing Communications Specialist

 

At some point in time, you’ve probably noticed small colored flags placed in your yard or around town. Sometimes the ground is also marked with different colors of paint. If you have these flags and paint in your yard, it means that someone in the area is planning to dig, and they have contacted North Dakota One Call (NDOC) to file a locate request. When someone files a locate request with NDOC, we notify the facility operators who have underground utilities in the proposed excavation area. These facility operators dispatch locators to the site who mark the location of utilities with different colored flags and paint that correspond to specific utility types.

 

What do the different colors mean? The American Public Works Association (APWA) has developed a color code for marking underground utilities, so it’s easy to immediately identify any utilities in the proposed excavation area. Here’s a key to the utility colors:

 

 

It’s crucial to preserve and maintain the location of flags and paint. Obscured or displaced markings may lead to accidental damage. If you plan to dig, contact NDOC at least 48 hours in advance, excluding weekends and holidays, before you break ground. File a ticket online with ITIC to save time and increase efficiency. Contacting NDOC helps to prevent damage to underground utilities, injuries, and the disruption of essential services. Together, we can reduce the number of underground damages in our state!

 

The New NDOC Truck

By: Lareina Taing, Marketing Communications Specialist

 

As you travel along North Dakota’s highways this spring, you may see North Dakota One Call (NDOC)’s new “811 Truck” as it travels the state to promote damage prevention. The 2018 Ford F-150 is equipped with a specially-designed body wrap that acts as a traveling billboard, complete with the “call before you dig” message and ITIC logo, which is NDOC’s web-based software designed to make entering online tickets easy. Click here to file a free online locate request via ITIC.

 

As the statewide one call notification system for excavators to inform the state’s underground facility operators of intended excavation, NDOC takes great pride in finding new ways to publicize the 811 message. The 811 Truck represents the latest innovative method of educating the general public about excavation safety.

The NDOC Board first considered a proposal for a custom-wrapped vehicle at their August 2014 board meeting. The rest is history! Ryan Schmaltz, Director of Education and Public Relations for NDOC, is the sole operator of the 811 Truck. Ryan spends a lot of time on the road as he promotes damage prevention, giving the vehicle significant exposure in different locations around North Dakota. Since the first truck was introduced in 2014, it has undergone some makeovers and has traveled to the state capitol, excavator banquets, the North Dakota State Fair, numerous training sessions, and a variety of other events.

 

So far in 2018, NDOC and the Bismarck Larks teamed up in February to host a social media promotion involving the new vehicle. Anyone who spotted the 811 Truck at the Bismarck-Mandan Home Show were entered to win four tickets to a Larks game! Clark the Lark, the team mascot, also made a special appearance at the NDOC booth.

The 811 Truck will also appear at the 2018 North Dakota State Fair on July 20-28 at the NDOC booth. Visit us to see the new vehicle and learn about how protecting underground infrastructure is a shared responsibility. Find out more about the dangers of damaging buried lines. Tell us what you think about how we can improve NDOC’s internal processes to better serve you, our users. Ask any questions you may have and learn about steps you can take to keep yourself, your family or co-workers, and your community, safe. You might just leave with some fun giveaways!

 

Dig safely and protect buried utilities! Together, we can reduce the number of underground damages in our state. Always contact NDOC 48 hours (excluding weekends and holidays) before digging. Save time by filing an online ticket with ITIC. Together, we can make North Dakota a safer place to live and work!

April is National Safe Digging Month

By: Lareina Taing, Marketing Communications Specialist

 

Spring has arrived, and you know what that means- the beginning of excavating season! April marks an important month for the underground damage prevention industry. Since 2007, the U.S. House of Representatives and Senate have recognized April as National Safe Digging Month (NSDM). This month reminds the public to contact North Dakota One Call (NDOC) at least 48 hours, excluding weekends and holidays, before any excavation project to prevent any damage to underground utilities, injuries, and the disruption of essential services.

 

NSDM serves as a reminder that there is a complex underground network of pipelines, wires, and cables buried beneath our feet. As a matter of fact, there are over 20 million miles of underground utilities in the U.S. alone (according to Common Ground Alliance statistics). With the official start of spring, homeowners and professional excavators alike are eager to begin their outdoor excavating projects. Regardless of the size of the project, NDOC encourages everyone to file a locate request every time before breaking the surface of the ground.

 

NDOC users can enter their tickets through a streamlined web-based ticketing system called ITIC Online Ticket Entry. More excavators choose to use the web instead of the phone to file tickets, so ITIC is now the most popular method to submit locate requests. When using ITIC, NDOC sends you an emailed copy of your completed locate request, along with a list of member utilities notified in your excavation area. Users find they can increase efficiency and save time when they enter tickets using ITIC. Click here to file an online ticket.

 

NDOC takes this opportunity to remind everyone that damage prevention is a shared responsibility, so make sure you do your part. Our thanks to everyone who takes the initial step towards safe excavation by contacting NDOC before they dig. Have a safe and wonderful National Safe Digging Month!

 

Check out the NDOC event calendar for upcoming ITIC trainings and 811 events here.

Planning a Spring Project? Contact NDOC!

By: Lareina Taing, Marketing Communications Specialist

 

The busy digging season is almost here! North Dakota One Call (NDOC) would like to remind all excavators of these important points as they consider starting any digging projects this spring:

 

  1. Chances are you've heard the NDOC "Click or Call Before You Dig" message and already know that preventing underground utility damage is free and easy. Did you also know that it's the law?

 

The North Dakota Excavation Law, Chapter 49-23 requires anyone who engages in any type of excavation, (definition 49-23-01.7. "Excavation" means any operation in which earth, rock, or other materials in or below the ground is moved or otherwise displaced by means of hand or power tools, power equipment, or explosives, and includes grading, trenching, digging, ditching, drilling, augering, tunneling, boring, scraping, and cable or pipe plowing and driving.) with certain exemptions, anywhere in North Dakota to provide notice of at least 48 hours in advance (excluding weekends and holidays) to NDOC.

 

For full text versions of Chapter 49-23, click HERE.

 

Beginning August 1st, 2017, 12 new One Call Law changes have been implemented. Check them out HERE.

 

  1. Before you contact NDOC, remember to outline your proposed excavation area with white paint or flags. By doing so, you will decrease your chances of delayed locates and potential errors. When the utility companies mark their lines, you will have the peace of mind of knowing whether or not your project plan conflicts with the location of buried lines.

 

  1. You may contact NDOC up to 10 business days in advance of your project start date. Your ticket will remain vaild for 21 calendar days after the stated start time. After that time passes, you must contact NDOC to update your ticket and get lines remarked.

 

  1. Private facilities are NOT marked when you contact NDOC. Unless the owner of the facilities participates as a member of NDOC, privately or customer-owned facilities will not be notified or marked. These types of facilities can be found everywhere. Examples include private water systems, data communication lines, underground sprinkler systems, gas or propane distribution lines, and many others. Protect yourself and invest some time to determine if there are private utility lines buried in the area of excavation. If so, you may have to contact a private locator to get them marked.

 

  1. File a locate request online with NDOC at least 48 hours in advance, not including weekends or holidays, before digging. Always check the accuracy and completeness of your description. Make sure to include the specific type of excavating you are doing on your request.

 

Homeowners and excavators can file locate requests 24/7 via ITIC by clicking HERE. There is no hold time when you file a ticket online.

 

  1. Always check the status of the underground utility markings before beginning work. Did you know that it's easy to check the status of your ticket before you excavate? Look for your ticket via "Search and Status" HERE.

 

  1. Respect the marks. Do your best to maintain the paint lines and flags left by locators. Stop excavating and contact NDOC if you can no longer see the marks because they are obscured or destroyed by job site traffic, weather, or other interferences.

 

  1. Be mindful of the tolerance zone (hand-dig zone) when beginning excavation. Hand dig two feet from both sides of the marked utility (see graphic below).

 

 

 

 

  1. Use the proper excavating tools and techniques. This can make all the difference when completing your project. Examples include choosing shovels with durable fiberglass handles and keeping the shovel head perpendicular to the ground when digging.

 

  1. Feel free to contact us with any questions, suggestions, or input you may have!

 

NDOC Help Desk Phone Number: (563) 884-7762

 

With these tips in mind, you are set for a successful excavating season. As the days grow longer, people are often reminded of digging projects that they planned to complete during spring. Warmer weather serves to get folks thinking about planting vegetables or installing a built-in fireplace. For some great outdoor project suggestions by the DIY network, click HERE. If you are thinking about starting a garden this spring, click HERE for The Old Farmer's Almanac planting calendar to see the best times to plant and harvest fruits and vegetables in your city.

 

Regardless of the size of your project, stay safe and contact NDOC before you plan to dig!

IMAP: An Online Database Management System

By: Lareina Taing

 

North Dakota One Call (NDOC) would like to remind all facility operators to update and confirm their notification areas for their respective utility companies. Take some time early in 2018 to verify that all your company’s information in the NDOC system is up-to-date. Making sure your notification area database coverage and company contact information is correct will help prevent damages to your organization’s underground infrastructure.

 

Facility operators can use IMAP, an easy-to-use online database management application, to manage their notification area databases. Users can view, add, modify, and delete active notification polygons with this tool. Available 24/7, facility operators can use IMAP to effectively and efficiently manage their company’s notification information. 

 

Need a visual example of how IMAP works? See the graphic below.

NDOC strives to offer streamlined technology to all stakeholders in the damage prevention industry. Together, we can reduce the number of underground damages that occur on a day-to-day basis. As a reminder to excavators, always contact North Dakota One Call (NDOC) 48 hours in advance, excluding weekends and holidays, before you begin any type of excavation. Save time by filing an online ticket with ITIC. For any additional questions or comments about IMAP, please email ialead@occinc.com.

 

Click here for additional IMAP training resources.

 

Attend the 2018 NDCGA Excavation Safety Summit

By: Lareina Taing, Marketing Communications Specialist

 

Save the date for the 2018 North Dakota Common Ground Alliance (NDCGA) Excavation Safety Summit on January 31st - February 1st, 2018 at the Bismarck Event Center! This educational event brings stakeholders in excavation safety together to support the common goal of damage prevention and safe digging. A variety of sessions led by industry experts will be offered, as well as sponsor and vendor booths displaying industry products and services. An exciting new addition for this year’s summit includes 811 advocate, professional rodeo clown and motivational speaker, JJ Harrison, who will be speaking during lunch on the first day.

 

Event Details

When: January 31st, 2018

            From 8am to 7pm

           

            To February 1st, 2018

            From 8am to 5pm

 

Where: Bismarck Event Center

             315 S 5th St

             Bismarck, North Dakota 58504

 

Cost: This event is FREE to attend! The registration deadline is January 21st. To register for the event, click here.

 

Hotel Options

Ramkota Hotel and Conference Center

Room block is One Call Safety Summit

The deadline for hotel January 17th, 2018

 

800 South Third Street

Bismarck, ND 58504

701-258-7700

Rate is $99 for January 31st and February 1st

Click here to reserve a room.

 

Radisson Hotel Bismarck

605 East Broadway Ave

Bismarck, ND 58501

701-255-6000

Rate is $99 for January 31st and February 1st

Click here to reserve a room.

 

See below for the event schedule!

 

Don’t miss out on this FREE educational opportunity. Getting buried public utility lines marked is the first step toward excavation safety. Stop by the (NDCGA) Excavation Safety Summit to learn more!

 

*Keep you, your loved ones, and your property safe by always contacting North Dakota One Call (NDOC) 48 hours in advance, excluding weekends and holidays, before you begin any type of excavation. Homeowners and excavators can save time by filing an online ticket with ITIC! Click here to learn more about ITIC and to file a ticket.

10 Years of 811

By: Lareina Taing, Marketing Communications Specialist

In 2007, the Common Ground Alliance (CGA), a member-driven association that “…is committed to saving lives and preventing damage to underground infrastructure by promoting effective damage prevention practices”1, spearheaded the 811 National Awareness Campaign. 2017 marks the 10th anniversary of this important achievement for the underground damage prevention industry!

 

When 811 became the universal three-digit dial code for America’s notification centers, it set the stage for uniform branding of safe digging efforts that could be easily recognized by professional excavators and homeowners across the country. Many states now recognize April as National Safe Digging Month (NSDM) and August 11th as 811 Day, both of which serve as a great reminder for everyone to contact their local notification center prior to starting any digging projects.

 

To wrap up 2017, let’s reflect on how North Dakota recognized NSDM and 811 Day. Governor Doug Burgum issued a proclamation declaring the month of April as "Safe Digging Month" in North Dakota. The proclamation, in concurrence with NSDM, reminded everyone in North Dakota to call 811 before starting any outdoor excavation.1

 

 

North Dakota One Call (NDOC) celebrated 811 Day by partnering with the Bismarck Larks. Any participants who filed a locate ticket with NDOC before the game was eligible to receive two free tickets to the baseball game on August 11th, 2017 by taking their locate ticket to the Larks front office or by submitting their information online. The promotion was called “Dig for Cash”, and every submission was automatically entered for the chance to dig for $5,000 in cash on the field during the game. In the end, the Bismarck Larks stood victorious against the Mankato MoonDogs with a final score of 10-0. This partnership presented a great opportunity to promote the damage prevention message to a new audience!

 

 

“Click or Call” before you dig to keep your community safe and connected. If you are planning an excavation project in North Dakota, take the first important step in the safe digging process by contacting NDOC 48 hours in advance, excluding weekends and holidays, before you start any digging project, large or small!

 

1Source: CGA. Click here for more information.

White Marking in Winter

By: Lareina Taing, Marketing Communications Specialist

Planning an excavation project this winter? One important step that you should take before contacting North Dakota One Call (NDOC) is to white mark your proposed excavation area. North Dakota Century Code 49-23-04. Subsection 2 requires an excavator to identify the excavation area by physical or electronic means, such as white marking, geographic information system shape file, or other means as agreed upon by the parties to the ticket. Doing so narrows the scope of the excavation area for location purposes.1

 

According to the Common Ground Alliance (CGA), white lining (or marking) is the practice of marking your route of excavation with “white paint, flags, stakes, or a combination of these to outline the dig site prior to notifying the one call center and before the locator arrives on the job. [White lining] allows the excavators to accurately communicate to facility owners/operators or their locator where excavation is to occur.”2 White marking also helps to eliminate the locating of underground facilities that are not involved in the work area and reduces unnecessary paint marks on streets, sidewalks, and other areas.

 

Placing white marks in North Dakota winter conditions can be tricky when snow is present. You may be wondering, “How do I place white marks when it snows?”

 

Recommended practices for marking in the snow:

  1. An excavator can use colored paint, flags, or stakes in different colors not specified in the APWA Color Code as an alternative to pre-marking with white. Remember to indicate the use of alternate colored markings on your locate request. Uploading an image, text, or shape file when submitting an online ticket via ITIC is a digital method to identify the boundaries of the proposed work site.
  2. Identify your entire proposed excavation area to allow locators to mark the affected utility lines. Click here for the CGA guidelines for excavation delineation.
  3. Properly maintain your marks until all utility lines are located. If the snow melts and your locate marks are lost, contact NDOC to get your excavation area remarked.

 

White marking is an important step in the safe digging process. Doing so will help prevent any miscommunication with the locator and enhance the protection of buried utilities. Once you have white marked your work area, contact NDOC 48 hours in advance, excluding weekends and holidays, before starting your excavation project. The standard waiting period begins at 12:01am the day after the request is submitted. Feel free to contact us with any other questions you may have!

 

NDOC help desk phone number: (563) 884-7762.

 

Source1: One Call Law Changes. Click here for more information.

 

Source2: CGA. Click here for more information.

Fall Harvest

By: Lareina Taing, Marketing Communications Specialist

 

With over 39 million acres of farm land in North Dakota1, you’ve probably seen signs of the annual fall harvest. And with over 7,000 miles of underground pipeline in the state2, it’s nearly inevitable that underground pipelines will run through or near farm land. Erosion, frost, root system growth, and other factors, will change the depth and position of utility lines. These facilities can be buried just a few inches below the surface, so even small excavating projects can result in damages. Exercise caution and prevent damages by always following the safe digging process for all agricultural excavations.

 

Protect yourself, others, and your valuable property by following these safe excavating steps when harvesting at a depth of 18 inches or more3:

 

  1. Contact North Dakota One Call (NDOC) 48 hours before you begin work, excluding weekends and holidays. The standard waiting period begins at 12:01am the day after the request is submitted. NDOC will communicate your excavation information to the affected utility operators who will locate their underground utilities in the proposed digging area.
  2. Check the status of the underground utility markings before beginning work. It’s easy! Just visit www.ndonecall.com, click on the black button on the main page named “Ticket Check”, and enter your ticket number and the state where excavation will take place.
  3. Respect the marks. Do your best to maintain the paint lines and flags left by locators. Stop excavating and contact NDOC to request a re-mark if you can no longer see the marks because they are obscured or destroyed. The law states that you have 21 calendar days after your legal start date and time to complete your excavation. If you fail to complete your digging within that period, unless previous arrangements have been made with the operator affected, your ticket is invalid, and you will need to file a new locate ticket.
  4. Dig safely! Remember that location markings are only estimates, and the exact locations can vary. Respect the “hand-dig” or “tolerance zone” by maintaining a minimum horizontal (side to side) clearance of two feet (24”) between an unexposed facility and the cutting edge or point of any power-operated excavating or earthmoving equipment. Hand dig in the tolerance zone to maintain the integrity of underground facilities. See graphic below.

Remember that private underground lines you may own such as farm taps and geothermal loops are not marked by utility companies. Protect yourself and invest some time to determine if there are private utility lines buried in the area of excavation. If so, you may have to contact a private locator to get them marked. Stay safe and “call or click” before you begin harvesting this year!

 

1Source: United States Department of Agriculture. Click here for more details.

 

2Source: North Dakota Pipeline Authority. Click here for more details.

 

3Source: NDOC Handbook. Click here for more details.

811 Day Recap

By: Lareina Taing- Marketing Communications Specialist

 

Did you know that August 11th is National 811 Day? For some, this day marks the near-end of summer. For stakeholders in damage prevention, it serves as a great reminder for everyone to contact their local 811 notification center prior to any excavating projects and get underground lines marked. North Dakota One Call (NDOC) is North Dakota’s notification center, so when you plan an excavation project, contact NDOC 48 hours in advance, excluding weekends and holidays, to get underground facilities marked before you begin.

 

NDOC partnered with the Bismarck Larks in efforts to recognize 811 Day. Any participants who filed a locate ticket with NDOC before the game was eligible to receive two free tickets to the baseball game on August 11th, 2017 by taking their locate ticket to the Larks front office or by submitting their information online. The promotion was called “Dig for Cash”, and every submission was automatically entered for the chance to dig for $5,000 in cash on the field during the game. 

Photo Credit: Bismarck Larks
"Dig for Cash" Winner

In the end, the Bismarck Larks stood victorious against the Mankato MoonDogs with a final score of 10-0. This partnership presented a great opportunity to spread the damage prevention message to a new audience. Take the first step in the safe digging process by always filing a locate request online or by phone before breaking the surface of the ground. It’s FREE, EASY, and the LAW!

Summer Safe Digging Reminders

By: Lareina Taing- Marketing Communications Specialist

 

The busy digging season is underway! North Dakota One Call (NDOC) would like to remind all excavators of these important points as they consider starting any digging projects:

  1. Chances are, you’ve heard the NDOC “Click or Call Before You Dig” message and already know that preventing underground utility damage is free and easy. Did you also know that it’s the law?

 

The North Dakota Excavation Law, Chapter 49-23 requires anyone who engages in any type of excavation, (definition 49-23-01.7. “Excavation” means any operation in which earth, rock, or other materials in or below the ground is moved or otherwise displaced by means of hand or power tools, power equipment, or explosives, and includes grading, trenching, digging, ditching, drilling, augering, tunneling, boring, scraping, and cable or pipe plowing and driving.) with certain exemptions, anywhere in North Dakota to provide notice of at least 48 hours in advance (excluding weekends and holidays) to NDOC.

 

For full text versions of Chapter 49-23, click here.

 

Beginning August 1st, 2017, 12 new One Call Law changes have been implemented. Check them out here.

 

  1. Before you contact NDOC, remember to outline your proposed excavation area with white paint or flags. By doing so, you will decrease your chances of delayed locates and potential errors. When the utility companies mark their lines, you will have the peace of mind of knowing whether or not your project plan conflicts with the location of buried lines.

 

  1. You may contact NDOC up to 10 business days in advance of your project start date. Your ticket will remain valid for 21 calendar days after the stated start time. After that time passes, you must contact NDOC to update your ticket and get lines remarked.

 

  1. Private facilities are NOT marked when you contact NDOC. Unless the owner of the facilities participates as a member of NDOC, privately or customer-owned facilities will not be notified or marked. These types of facilities can be found everywhere. Examples include private water systems, data communication lines, underground sprinkler systems, gas or propane distribution lines, and many others. Protect yourself and invest some time to determine if there are private utility lines buried in the area of excavation. If so, you may have to contact a private locator to get them marked.

 

  1. File a locate request online or call NDOC at least 48 hours in advance, not including weekends or holidays, before digging. Always check the accuracy and completeness of your description. Make sure to include the specific type of excavating you are doing on your request.

 

Homeowners and excavators can file locate requests 24/7 via ITIC by clicking here. There is no hold time when you file a ticket online.

 

You can also call us at 800-795-0555 or 811 to file a locate request.

 

  1. Always check the status of the underground utility markings before beginning work. Did you know that it’s easy to check the status of your ticket before you excavate? Look for your ticket via “Search and Status” here.

 

  1. Respect the marks. Do your best to maintain the paint lines and flags left by locators. Stop excavating and contact NDOC if you can no longer see the marks because they are obscured or destroyed by job site traffic, weather, or other interferences.

 

  1. Be mindful of the tolerance zone (hand-dig zone) when beginning excavation. Hand dig two feet from both sides of the marked utility (see graphic below).

 

  1. Use the proper excavating tools and techniques. This can make all the difference when completing your project. Examples include choosing shovels with durable fiberglass handles and keeping the shovel head perpendicular to the ground when digging.

 

  1. Feel free to contact us with any questions, suggestions, or input you may have! NDOC help desk phone number: (563) 884-7762

 

With these tips in mind, you are set for a successful excavating season. As always, stay safe and contact NDOC before you plan to dig! 

ITIC: An Online Ticketing System

By: Lareina Taing- Marketing Communications Specialist

 

North Dakota One Call (NDOC) users have access to a web-based ticketing system called ITIC Online Ticket Entry to file locate requests. More excavators are choosing to use the web instead of the phone to file tickets, so ITIC has become the preferred method to submit locate requests. When using ITIC, you receive an emailed copy of your completed locate request, along with a list of member utilities notified in your excavation area. Users both increase efficiency and save time when they take advantage of this easy-to-use software. Let’s take a look at some important features of ITIC.

 

Important features of ITIC include:

  • Usability: ITIC is very easy to navigate. Drop down and fill-in fields guide users through the entry of all necessary details.

 

 

  • Interactive Mapping: Enter an address, intersection, or other details to access multiple map views of the proposed excavation area. Handy tools identify map features, measure distance between points, and add placemarks, which aid with the mapping process. 

 

 

  • User-Created Profiles: Create templates that auto-fill data fields to save time when filing multiple locate requests of a similar nature, or in a similar area.

 

 

  • Helpful Support System: Click Live Help Chat during normal business hours to reach center staff with your inquiries. Additional resources include customized training materials, such as detailed user manuals, online tutorial videos, and direct training sessions. 

 

 

More benefits of ITIC:

  • File locate requests anywhere you have an internet connection.
  • ITIC is web-based - no software to download to your computer.
  • The speed you type is the speed you can process your locate request.
  • Process nearly any type of ticket available over the phone.
  • View and print tickets all day, every day.

 

NDOC is happy to answer any questions you may have about ITIC. Feel free to call us at 877-879-0711. Click here to file an online locate request today!

 

Click here for additional training resources.

NDOC at the NRASP Conference

By: Lareina Taing- Marketing Communications Specialist

 

 

The Northern Region Association of Safety Professionals (NRASP) Annual Safety Conference is an educational event that focuses on workplace safety practices. Attendees can listen to keynote speakers, attend breakout sessions, and explore the exhibit floor during the conference. North Dakota One Call (NDOC) strives to spread the message of safe digging throughout North Dakota, so participating in this conference was an ideal collaboration. NDOC has participated in the NRASP Conference for four consecutive years and uses the opportunity to promote the “call or click before you dig” message to safety professionals throughout the state. 

 

 

Ryan Schmaltz, OCC Director of Education and Public Relations for NDOC, was on hand for his third conference, passing out promotional items and answering questions. He believes that attending safety events such as this one are “beneficial because attendees get a chance to see what different industry safety concerns are. They can then take that information back to their companies to implement and possibly halt safety issues before they arise.”

 

The NRASP has a core mission “to enhance the development of safety, health, and environmental professionals.”1 Established on March 25, 1997, the NRASP is a member-run non-profit volunteer organization. Professionals from all industries who share a common goal and passion for promoting workplace safety and health encompass the group. The organization works to create networking opportunities, share best practices, and to remain updated in an ever-changing regulatory environment.

 

Ryan described the event as “very well attended.” His goals for the 2016 conference? “I’m hoping they take away the fact that ‘calling or clicking’ before they dig is essential for their employee’s safety.” He mentioned that this year, he had some great discussions with a few companies about the NDOC online ticketing system. “A couple of the companies work in both Minnesota and North Dakota and have expressed that they love the new changes with ITIC Next Gen and can’t wait until it’s incorporated in North Dakota,” Ryan said.

 

If given the opportunity to visit an NDOC booth at a conference or expo, talk to us! We want to know your thoughts on how we can improve NDOC to better serve you. Ask any questions you may have about damage prevention and learn about important steps you should take to dig safely. NDOC takes pride in spreading the 811 message and is continuously evolving to reach our goal of widespread excavation safety!

 

 

Source1: NRASP website. Click here for more information.

 

Click here for the NDOC event calendar!

The NDOC Truck: A Traveling Billboard

By: Lareina Taing- Marketing Communications Specialist

 

As the underground utility damage prevention industry expands, the 811 message spreads. North Dakota One Call (NDOC) is the statewide One Call notification system that has been established to inform all North Dakota underground facility operators of intended excavation. NDOC takes pride in spreading the 811 message and is continuously evolving to reach their goal of widespread excavation safety.

           

Print and online forms of media were avenues of promotion that successfully spread this important message to the general public. In years past, NDOC invested over $15,000 per year in billboard advertising. In an August 2014 board meeting, the idea for a vehicle wrap was presented to act as a traveling billboard for the company. The wrapped vehicle would serve as a promotional tool for NDOC and ITIC, a web-based software designed to streamline the online ticketing process. An idea was planted and the planning process began.

 

The different factors involved in the planning process included:

  • Brand of the vehicle
  • Type of vehicle: Car vs. SUV vs. Truck
  • Designing a vehicle wrap
  • Leasing vs. Buying
  • Fuel, Insurance, Maintenance, and Accessory expenses
  • Code of Conduct and a Board Agreement/ Memorandum

 

Preliminary Designs

 

 

 

 

Ryan Schmaltz is the OCC Director of Education and Public Relations for NDOC, in addition to being the sole operator of the NDOC truck. In a brief interview with Ryan, he shared his insight about the story of the truck and what’s in store for future endeavors.

 

Can you provide any background information about your role with OCC/NDOC and how you were involved with the planning process for the NDOC truck?

“My role with OCC/NDOC is the Director of Education and Public Relations. The truck came about when the NDOC board was looking for new ways of spreading the 811 message. In my position, I spend a lot of time on the road, so we thought that a vehicle wrapped in graphics would be a great way to grab people’s attention. I was very involved with the planning process. I test drove some different vehicles, worked with OCC Creative on graphic mock ups, and figuring out what the monthly/yearly cost would be to operate and maintain a promotional vehicle.”

 

How is the truck being used currently as a promotional tool?

“I use the truck as a promotional tool a couple ways:

Traveling around to different events, so the truck can get exposure while on the road and in different cities around North Dakota.
Using the truck in different advertising (ex – ND One Call Handbook)

We are going to be starting a social media campaign soon where people can post if they spot the truck around the state and can get a NDOC trinket by talking about it.”

 

How has the truck helped you spread the 811 message to people who are unfamiliar to the industry?

“I believe that the truck helps to spread the 811/ITIC (online ticketing) message by acting as a moving billboard. With the attention grabbing graphics, it’s very hard to miss and it really draws eyes towards it. Since there are large 811 and ITIC logos around the truck, it makes people ask the question of “What is 811?” or comment “I’ve seen 811 before”, and they will be able to recall the number the next time they are doing any digging.”

 

Do you have any interesting stories from traveling with the truck?

“I’ve had some different [member] utilities that I will pass or that pass me and will then speed up/slow down so they can check out the truck and give a friendly wave. I’ve also had many people comment on how bright and eye catching it is. It grabs people’s attention. With the grass images on the hood and sides, it also gives the truck a “hunting” themed look. I’ve heard that a couple times as well!”

 

 

Do you have any future plans involving the truck thus far?

“The only future plan I have is to conduct some type of social media campaign. I’m starting to get into my busy travel season, so we would have people take pictures of the truck and send them in or mention on Facebook when they see the truck. We would then send them a promo item (coffee mug, cutting board, etc.) as a prize. We’ve still need to plan out all the details.”

 

 

The North Dakota Board decided on a Ford F-150 pickup truck as the vehicle to represent NDOC. Behold, the final product: 

 

 

*Ryan Schmaltz with the NDOC truck

 

 

*811 Hitch Cover

 

Preserving Nature

By: Lareina Taing- Marketing Communications Specialist

 

As one of 30 states that have a state-level nature preserve or natural area protection program, North Dakota is home to beautiful wildflowers, native wildlife, and natural habitats. The state currently possesses five designated state nature reserves for the protection of its unique natural features. Preserving the original character of these areas has become more crucial than ever before. As North Dakota’s population has grown and available land has decreased, increasing numbers of the utility lines that support the state’s quality of life have been placed underground. These underground utility lines include electric, cable, gas, oil, steam, water, sewer, and more. Damaging these utility lines while excavating can alter North Dakota’s natural beauty, cause serious injuries, or disrupt service to thousands of people.

 

Gunlogson State Nature Preserve - Photo Credit: http://www.parkrec.nd.gov/naturepreserves/gsnp/gsnp.html

 

Head of Mountain State Nature Preserve - Photo Credit: http://www.parkrec.nd.gov/naturepreserves/hmsnp/hmsnp.html

 

Missouri River State Natural Area - Photo Credit: http://www.parkrec.nd.gov/naturepreserves/mrna/mrna.html

 

North Dakota Dig Law 49-23-04 states:

1. Except in an emergency, an excavator shall contact the notification center and provide an excavation or location notice at least forty-eight hours before beginning any excavation, excluding Saturdays, Sundays, and holidays, unless otherwise agreed to between the excavator and operator. If an operator determines more time is necessary for location, the operator may request a twenty-four-hour extension of the excavation or location notice by notifying the notification center. The notification center shall notify the excavator of the extension. An excavation begins the first time excavation occurs in an area that was not previously identified by the excavator in an excavation notice.

 

The full legislative document can be found here.

 

Please note that new changes have been made to the North Dakota Digging Laws. A condensed version of the new changes can be found here.

 

The good news is that preventing underground utility damage is easy. Just a few simple steps need be taken to prevent dangerous incidents caused by unsafe digging.

  1. Identify your digging zone, as well as location details. It is recommended to mark the excavation zone with white flags or paint.
  2. Call 8-1-1 at least 48 hours before the excavation. *This does not include the day that you call.
  3. Wait until all underground utilities are marked.
  4. Maintain these marks to ensure accuracy.
  5. Determine the exact location of the utility lines by hand digging.
  6. Dig safely using proven excavating methods. Different colors of paint and/or flag markings signify different utilities. This chart below explains the color code:

 

Different colors of paint and/or flag markings signify different utilities. This chart below explains the color code:

 

 

If you are an occasional excavator or homeowner, refer to this link for more specific information.

 

If you are a professional excavator, refer to this link for more specific information.

 

Note: Privately or customer-owned facilities (Ex. underground sprinkler systems, power to garages, additional phone lines, etc.) will not be notified or marked by North Dakota One Call. When a property owner or tenant has any type of private underground facility, they are responsible for locating those facilities, or have the option to hire a private locator to find these private utility lines.

 

For more information about customer-owned facilities, please refer to the North Dakota One Call Excavator Handbook here.

 

Calling 8-1-1 is designed to streamline the digging process. You may also submit an online digging request on a computer or through your mobile device. It’s easy!

 

Know what’s below. Protect the environment. Calling before you dig can prevent disaster!

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