Call Us At:

800-795-0555 or 811


You can also file your locate requests 24/7 using our ITIC system by clicking the appropriate link on the home page!

Interactive ITIC Training


Contact Ryan Schmaltz at ryans@occinc.com to request access to the interactive training or to schedule a webinar or in-person training.

Digging Deeper: NDOC


Tolerance Zone

By: Lareina Taing, Marketing Communications Specialist

After filing a locate request with North Dakota One Call, make sure to wait at least 48 hours, excluding weekends and holidays, to get your underground utilities marked before you break ground. After the standard waiting period has passed, remember to check the status of your locate ticket by going to www.ndonecall.com and clicking on the black button named “Ticket Check.” If all affected facility operators have responded, what’s next? You should dig using hand tools, vacuum excavation, or a non-invasive excavation method within the “tolerance zone”, the 24” area on either side of an underground utility plus the width of the utility itself.

 

Because location markings are approximate, the exact position of buried lines may vary from the marks. That’s why excavators should maintain a minimum horizontal (side to side) clearance of 24 inches between an unexposed facility and the cutting edge or point of any power-operated excavating or earthmoving equipment. For example, if the markings indicate a 20” pipe is buried and the minimum clearance is 24” on both sides of the facility, the entire tolerance zone is 68” wide (24” + 20” + 24”).  See below for a visual example of the tolerance zone.

Remember that the depth of an underground facility may vary due to installation practices, frost, erosion, and other factors. Any depth readings given by a locator, if given at all, are only estimates, and the excavator is still responsible to safely expose the facility without damage.

 

Careful digging within the tolerance zone is an important step in the damage prevention process. Protect yourself, loved ones, and the environment by always hand digging or practicing non-invasive excavation methods in the tolerance zone. By doing so, you will have peace of mind knowing that you’re helping to protect vital underground infrastructure!

Ticket Check vs. Search and Status

By: Lareina Taing, Marketing Communications Specialist

Did you know that North Dakota One Call (NDOC) offers different tools for stakeholders to submit and view positive response information? Locators and member utilities have access to a positive response system called Ticket Check to communicate marking statuses (Clear/No Conflict, Marked, Not Complete/In Progress, etc.) to excavators in real time. Locators no longer have to call excavators or fax paperwork, since they can quickly post the status of their tickets with this user-friendly and efficient tool. Users can view and manage all or individual tickets, communicate with customers, create reports, and post ticket statuses in multiple ways. When locators submit positive response information in Ticket Check, it can be viewed via Search and Status. As of August 1, 2017, providing positive response information is mandatory for all facility operators.

Excavators and homeowners have access to an easy-to-use online tool called Search & Status, and NDOC recommends that users review it prior to commencing any excavation in the field. Using Search & Status, stakeholders can quickly find ticket and positive response information. With a few clicks, users can search the history or status of a ticket. You can also find specific tickets by narrowing your search criteria.

Users can access NDOC positive response information to make sure that all affected facility operators have responded to their ticket by going to www.ndonecall.com and clicking on the black “Ticket Check” button. Underground facility operators must respond to every ticket they receive from NDOC, even if there are no underground facilities in the excavation area. When you check the status of your ticket prior to digging, you will have the peace of mind knowing whether it is safe to break ground. Buried utilities are located everywhere and can be located near the surface. Don’t take your chances by not checking the status of your ticket.

 

Both Ticket Check and Search and Status work together to keep stakeholders updated and records synced. ​Feel free to contact us with any questions, suggestions, or input you may have!

 

NDOC Help Desk Phone Number: (563) 884-7762

811 Day Recap

By: Lareina Taing, Marketing Communications Specialist

 

Did you know that August 11th is national 811 Day? For some, this day marks the near-end of summer. For stakeholders in damage prevention, it serves as a great reminder for everyone to contact their local 811 notification center prior to any excavating projects and get underground lines marked. North Dakota One Call (NDOC) is North Dakota’s notification center, so when you plan an excavation project, contact NDOC 48 hours in advance, excluding weekends and holidays, before you begin any digging.

 

NDOC partnered with the Bismarck Larks to host an “811 Day at the Ballpark” event, where they handed out 811 baseball caps to attendees. The first 100 participants who filed a locate ticket with NDOC before the game were eligible to receive two free tickets to the baseball game on August 11th, 2018 by taking their locate ticket to the Larks front office or by submitting their information online. The promotion was called “Dig for Cash”, and every submission was automatically entered for a chance to dig for $5,000 in cash on the field during the game. This year’s “Dig for Cash” winner was Eric Koster. He walked away with nearly $3,000!

 

In the end, the Bismarck Larks stood victorious against the Duluth Huskies with a final score of 7-1. This partnership presented a great opportunity to promote the damage prevention message to a new audience. Take the first step in the safe digging process by always filing a locate request online or by phone before breaking the surface of the ground. It’s FREE, EASY, and the LAW!

“Dig for Cash” Winner: Eric Koster

NDOC Holiday Schedule

By: Lareina Taing, Marketing Communications Specialist

 

Planning on installing an outdoor fire pit on Labor Day? Want to revamp your landscaping when the weather cools down on Columbus Day? Keep in mind that after filing a locate request with North Dakota One Call (NDOC), you must wait 48 hours, excluding weekends and holidays, before you begin digging. The day you call DOES NOT count towards the standard 48-hour notice. Plan ahead when digging over a holiday, since you will need to wait additional time for your underground utilities to get marked. When a holiday listed occurs on a Saturday, the preceding Friday is not considered a business day. When a holiday listed occurs on a Sunday, the following Monday is not considered a business day. See the graphic below for the list of holidays that NDOC observes.

 

For example, Labor Day will fall on a Monday, so if you place your locate request on the Friday prior to this holiday, your standard 48-hour waiting period will start the following business day, Tuesday the 4th, at 12:01 AM. Thus, the Friday, Saturday, Sunday, and Monday will not count towards the 48-hour notice. Tuesday and Wednesday will be the actual waiting period for the locate request, so digging can commence on Thursday at 12:01 AM. If you plan to dig over this holiday, make sure to “click or call” at the very latest on the prior Wednesday, so that you can officially start digging on Saturday. See below for a visual example of the waiting period timeline.

 

Remember to always check the status of the underground utility markings before beginning work to make sure that all affected utility companies have responded to the ticket. When you check the status of your ticket prior to digging, you will have the peace of mind knowing whether it is safe to break ground. Buried utilities are located everywhere and can be located near the surface. Don’t take your chances by not checking the status of your ticket. It’s easy! Look for your ticket by clicking the black “Ticket Check” button on the NDOC website home page.

 

Prepare your plans to dig ahead of time to avoid any disruptions and additional waiting time. Stay safe and always “click or call” before all digging projects, large and small!

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